Privacy Policy

Overview

Zephyr Customz (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy explains in detail how we collect, use, store, and protect your information when you interact with us, including when you visit our website, request services, make payments, or communicate with us through any channel.

We understand the importance of privacy and take reasonable steps to ensure that your personal information is not misused, accessed without authorization, or disclosed improperly. Any information you provide to us is used strictly for legitimate business purposes, including delivering services, improving customer experience, maintaining records, and complying with legal obligations.

By accessing our website, booking services, or otherwise providing your information to Zephyr Customz, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our services.

This Privacy Policy applies to all interactions with Zephyr Customz unless otherwise stated and may be updated from time to time to reflect changes in our practices, technology, or legal requirements.

Consent

By using our services, contacting us, or submitting your information, you consent to the collection, use, and handling of your information as described in this Privacy Policy. If you do not agree with any part of this policy, you should not use our services.

Information collection and use

We may collect the following types of information:

• Personal information, including your name, phone number, email address, and billing address
• Vehicle information, including make, model, year, condition, and service history
• Payment and transaction details, processed through secure third-party providers
• Communication data, including emails, text messages, and call records
• Website usage data, including IP address, browser type, device information, and interaction data

We use the information we collect for legitimate business purposes, including:

• Scheduling and providing services
• Communicating with you about appointments, updates, and service-related matters
• Sending SMS notifications, including appointment reminders, service updates, and promotional messages (only where consent has been provided)
• Processing payments and maintaining financial records
• Responding to inquiries and providing customer support
• Improving our services, operations, and customer experience
• Complying with legal obligations and resolving disputes

We do not use your information for any unlawful or misleading purposes.

SMS communications

By providing your phone number and opting in through our website forms or other communication channels, you consent to receive SMS messages from Zephyr Customz. These messages may include:

• Appointment confirmations and reminders
• Service updates and notifications
• Promotional offers and marketing messages (if consent is provided)

Message frequency may vary. Message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying “STOP” to any message. For assistance, reply “HELP” or contact us directly at hello@zephyrcustomz.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties or affiliates for marketing purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies

Our website may use cookies and similar tracking technologies to enhance user experience and improve functionality. Cookies may be used to:

• Store user preferences
• Analyze website traffic and usage patterns
• Improve website performance

You may choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

Third-party service providers

We may employ third-party companies and individuals to assist in operating our business and providing services, including:

• Payment processors
• Scheduling and booking platforms
• Communication tools

These third parties have access to your information only to perform specific tasks on our behalf and are expected to handle your data responsibly.

Log data & analytics

When you visit our website, we may collect log data automatically, which may include:

• IP address
• Browser type and version
• Pages visited and time spent
• Date and time of access
• Device information

This data is used for analytics, security, and improving website performance.

Data security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your rights

You have the right to:

• Opt out of SMS communications at any time by replying “STOP”
• Request access to the personal data we hold about you
• Request correction or deletion of your personal information
• Withdraw consent where applicable

To exercise these rights, please contact us at hello@zephyrcustomz.com.

Links to other sites

Our website or communications may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to remove that information.

Changes to this privacy policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will become effective immediately upon posting. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact us

If you have any questions or suggestions about our Privacy Policy, please contact us: